Author Topic: How to order these two games from Falcom ! (Read 21199 times)

Gillian Seed · « **on:** Jan. 27, 2006, 06:05:17 PM »

First, you need a dvd-rom drive and a not-too-old computer (i.e. at least a pentium 2 at 300mhz). Any windows version is fine.

(You need a dvd-rom drive because that's the only version you can get now from Falcom)

You also need an international credit card to order like Master Card/Visa/American Express/etc.

Reference: http://www.falcom.co.jp/mailorder/attention/howto.html#05

Check at the bottom of the above link's page for the current order email address. Short of that, I have linked the proper image here, though it's hard to see:

Quote

So, to order the game, send an email to the above address if the image is showing up, if not, here's an attached image of the last known appropriate address to use:

(failing that, fall back to nihon@falcom.co.jp) and write this :

Quote

Hello, I want to order Ys 1-2 Complete (item number 874).

Here is my adress : ***************** (don't forget to give the country !)

Here is my credit card info:

Card Type : Mastercard/visa/... (choose the right type)
Card Number : ####-####-####-####
Expiration Date : 20##/##

Thank you !

You'll soon get a reply.
They'll give you the price and tell you the shipping fees.
They'll also ask you to confirm if you're ok with the price.
Just answer "It's OK, I accept" if you're ok and
something like "Sorry, I don't accept" if you're not ok.

If you're ok and sent the mail, you'll soon receive a mail with a receipt number and you'll get the package sent quickly.
Falcom always use EMS as the shipping method. T
That's one the fastest way to send stuff.
You may get taxes in your own country. (I never got them here, in France)

Comments :

* If you don't want to give your credit card number at first before telling them you accept, you're not forced to do it. That's just a fastest way to order stuff via mail because they'll send an additional email before the acceptance of the order. In this case, you have to mention at least your country in the first mail if you want them to give you the exact shipping fees.

* If you keep the receipt number, you can use it for future orders to avoid giving all your infos (adress and credit card info) ! That way you'll send your credit card number only once.

* Of course, you can order many other stuff from their site this way.
Just go on their page and find your need. Note the item name or item number if you can't read the exact name and give the details at the beginning of your mail.

* Avoid using difficult english and don't ask for things that are not related to orders in your mails because they'll never answer to this kind of mails (they just talk about orders !)

ViperD · « **Reply #1 on:** Jan. 27, 2006, 06:11:16 PM »

To all those who say sending you CC# over an email isn't safe, keep in mind almost all credit card companies have some sort of fraud protection.

Platypus · « **Reply #2 on:** Jan. 28, 2006, 04:30:16 AM »

Thanks for the how-to Gillian!!

duke4711 · « **Reply #3 on:** Jan. 28, 2006, 06:29:58 AM »

I tried to order them from Falcom about a year ago, and couldn't because I didn't have an international credit card. So another option is to go to http://www.himeyashop.com, and order it from them. Don't know if they sell it cheaper than Falcom, but you can order online and you don't need an international credit card. They also have Ys VI and The Oath in Felgana.

Seldane · « **Reply #4 on:** Jan. 30, 2006, 04:38:01 AM »

nihon@falcom.co.jp is incorrect. You must send the e-mail to:

user_sup@falcom.co.jp

Gillian Seed · « **Reply #5 on:** Jan. 30, 2006, 04:48:52 AM »

nihon@falcom.co.jp works, and that's the address I use since 6 years

rocket · « **Reply #6 on:** Jan. 30, 2006, 09:41:02 AM »

Quote from: Seldane

nihon@falcom.co.jp is incorrect. You must send the e-mail to:

user_sup@falcom.co.jp

hmm... much like Gillian Seed, i use nihon@falcom.co.jp. I have tried other versions of the address and only got slower responces. The address Seldane posted appears to be user support for software issues.

Seldane · « **Reply #7 on:** Jan. 30, 2006, 03:23:18 PM »

No, Falcom does not list nihon@falcom.co.jp any more. Therefore, their new address is to be preferred:

〒190-0012　東京都立川市曙町1-14-13　立川MKビル
TEL: 042-527-6501 受付: 月～金曜日（祝祭日除く）9:00～17:30
FAX: 042-548-8515 受付: 24時間
e-mail: user-sup@falcom.co.jp受付: 24時間

rocket · « **Reply #8 on:** Jan. 30, 2006, 10:42:05 PM »

Quote from: Seldane

No, Falcom does not list nihon@falcom.co.jp any more. Therefore, their new address is to be preferred:

〒190-0012　東京都立川市曙町1-14-13　立川MKビル
TEL: 042-527-6501 受付: 月～金曜日（祝祭日除く）9:00～17:30
FAX: 042-548-8515 受付: 24時間
e-mail: user-sup@falcom.co.jp受付: 24時間

ok have at it!!!!! I dont plan to use it. i got same day responce on the one that i used so that is good enough for me...

Gillian Seed · « **Reply #9 on:** Feb. 01, 2006, 05:05:08 AM »

nihon@falcom.co.jp just sounds better to me

Platypus · « **Reply #10 on:** Feb. 01, 2006, 05:09:07 AM »

Gillian, how much is the shipping to Europe for 1 or 2 games?

Gillian Seed · « **Reply #11 on:** Feb. 01, 2006, 05:10:46 AM »

It depends on the weight of course.
You can have an idea about the shipping price if you look at this page :
http://www.post.japanpost.jp/english/fee/intel/ems.html

Seldane · « **Reply #12 on:** Feb. 02, 2006, 02:01:31 PM »

Quote from: Haohmaru

Gillian, how much is the shipping to Europe for 1 or 2 games?

Just send an order request and they'll tell you.

Jest · « **Reply #13 on:** Feb. 05, 2006, 03:44:46 AM »

I live in the US and recently bought both Ys I & II Complete and Ys: The Oath in Felghana, and I paid about $120 altogether. I don't know if this helps, but that's just me.

Peace Out
Jest

Waverider · « **Reply #14 on:** Sep. 10, 2006, 09:25:24 AM »

Thanks guys, for helping me order Ys I & II Complete and Ys: The Oath in Felghana Premium.

They charged me:

7,960 yen :860 Ys Felghana Premium DVD
3,960 yen :874 Ys1&2complete
4,000 yen :shipping and handling
-----------------------------------
15,920 yen :total

Cheaper than any of the shops online....

Oh yeah, I used the nihon@falcom.co.jp address

Thanks again

Waverider · « **Reply #15 on:** Sep. 11, 2006, 07:53:30 PM »

Wow, you guys ain't kidding when you said that dilivery is fast. They sent out the order on Friday and here it is today on Mondy. I'm very impressed. One thing that noticed is that they charged me 4000 yen and only used 3200 yen. But in all it is cheaper with postage if I get it at any other place.

Pingu · « **Reply #16 on:** Sep. 13, 2006, 04:09:30 PM »

Could be a shipping and handling fee. I mean non Japanese customers could be extra hassle for them.

And I really need to order some new stuff from them someday and not just buy old second hand games.

nunuu · « **Reply #17 on:** Jan. 03, 2007, 09:26:57 AM »

Just wanted to point out the import fees and taxes for Canada:

http://www.canadapost.ca/tools/pg/manual/B06-e.asp#48832

The most important thing people need to know from all that babbling in the document:

Gifts from friends and relatives, valued at $60CDN or less, are duty and tax exempt. Goods imported into Canada, valued at $20CDN or more, are subject to all duties and taxes.

So any games you import from the US, Japan, Hong Kong, etc. WILL get charged unless they are strangely under $20.

Er, I should add that sometimes, the taxes and stuff may get intercepted by a third party brokerage company who will pay the fees and taxes on your behalf so you won't get charged a COD. HOWEVER, they will send you an invoice with the amount they paid. :P So in the end, you'll STILL end up paying taxes + fee but instead of paying the postman/postwoman that comes a-knockin' at your door with the package, you'll pay someone else. ._.;;;;

Trunks · « **Reply #18 on:** Jan. 23, 2007, 04:27:06 PM »

Just sent an email to order my Ys origins, and "user_sup@falcom.co.jp" bounced, so I sent it to the other email instead.

Also, someone knows where can I get a MIDI version of the Endless History song (from the OVA) or a karaoke version? I'vge searched all around without any luck.

See ya soon

MP83 · « **Reply #19 on:** Jan. 23, 2007, 06:58:33 PM »

Quote from: Trunks on Jan. 23, 2007, 04:27:06 PM

Just sent an email to order my Ys origins, and "user_sup@falcom.co.jp" bounced, so I sent it to the other email instead.

Actually, the correct e-mail address is: user-sup@falcom.co.jp

Trunks · « **Reply #20 on:** Jan. 24, 2007, 05:14:23 PM »

Nope, at least not for me, check this out:

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

user_sup@falcom.co.jp

From: Juan Ramirez <otaru_@hotmail.com>
To: nihon@falcom.co.jp
Cc: user_sup@falcom.co.jp
Subject: Ys Order
Sent: Tuesday, January 23, 2007 4:16 PM

---------

Anyway, I already received a reply, wooo!!

Thank you for your reply.
We accepted your order.
The total price is as follows.

Price (Japanese-yen)
7,960 yen :860 Ys Felghana Premium DVD
7,000 yen :884 Ys Origin Premium
4,700 yen :shipping and handling
-----------------------------------
19,660 yen :total

WordMan · « **Reply #21 on:** Jan. 24, 2007, 05:34:22 PM »

Pay attention now.

u s e r _ s u p @ f a lcom.co.jp is not the correct email address.

u s e r - s u p @ f a lcom.co.jp is the correct email address.

Trunks · « **Reply #22 on:** Jan. 24, 2007, 05:48:04 PM »

*doh*

It must be my excitement to get the games... sorry, it's true!!

Well, at least n i h o n @ f a l com.co.jp does work too.

*doh* again!!

Trunks · « **Reply #23 on:** Feb. 03, 2007, 01:32:45 AM »

Wohoo!!! Just received my games today!! It took 6 days only, from Japan to Mexico. Everything arrived in great condition, very well protected boxes for both Felghana and Origin. Now my Ys collection gets bigger, BTW I will post a photo soon of my entire Ys collection to date.

The Felghana box is SO GORGEOUS. And the CD collection inside is truly a great gift... BTW, i've seen a double CD box on eBay (from OTAKU.COM) these two CDs are included here, or am I wrong?

Also, the Origin set is great, but a lot smaller than Felghana. I loved it anyway, and the extras are cool, I really like the calendar!

Too bad my Windows AMD PC is dying, I need to reinstall SO and check a hard drive that gives me trouble (I use Mac on a daily basis), so once I fix that I will install both games and enjoy them.

If someone else reading this is still hesitating to order from Falcom, ACT NOW AND DO IT. You won't regret it!!!

Gillian Seed · « **Reply #24 on:** Feb. 03, 2007, 07:50:45 AM »

Congratulations !
About the CD box, I guess it's the YsF Perfect Collection, and it's sold separately.

Zoel · « **Reply #25 on:** Feb. 11, 2007, 03:36:56 PM »

Hey Gillian Seed , it's me from Revolve . I got one last question is the extras in Legend of Heroes VI worth getting?

Zoel · « **Reply #26 on:** Jul. 22, 2007, 02:02:32 AM »

Ok Support_H19 has serious problems i swore to god, they never reply to me in a 3 days with it. Werid is when i sent it to "N i h o n @ f a l c o m . c o . j p" it tells me to email it to "O r d e r _ H 1 9 @ f a l c o m . c o . j p" and when i use "u s e r - s u p @ f a l c o m . c o . j p" it tells me to order it from "s u p p o r t _ h 1 9 @ f a l c o m . c o . j p". arghh it's getting confusing now
i just want the LOH 6 3rd

NightWolve · « **Reply #27 on:** Jul. 22, 2007, 10:50:26 AM »

I edited the first post in this thread to reflect that new email address BTW a little while ago. This image link is what should be referred to in the future:

http://www.falcom.co.jp/mailorder/resource/mail.gif

Quote

I did that by going to the HowTo page and looking at the bottom for whatever email address is there:

http://www.falcom.co.jp/mailorder/attention/howto.html#05

So yeah, they were correct in telling you to go to support _ h 1 9. Also, I remember they were overloaded back when we were ordering the Ys Origin Extra disc. We had to deal with 1-2 week response times. Same kinda problem now I presume, so it's a matter of patience.

(FYI, I've edited your post to remove the hardcoding of the emails. Email harvesters have been trashing them which is why I think they've had some problems with 'em and have resorted to changing these order emails. Keep 'em clean from spam. Notice they've wisened up and are using image links for any email address.)

Zoel · « **Reply #28 on:** Jul. 22, 2007, 08:12:41 PM »

Ok they have finally reponse to my order but it was from the Order email not the support one lol.

Trunks · « **Reply #29 on:** Sep. 12, 2007, 01:14:40 PM »

OOps, just heard of the special order from Falcom.. exactly what I bought last January but for less.. LESS dollars... damn!

(at least my name is on the front page, heh!)

So, if anyone still don't have these games this is the time to buy them.

Gillian Seed · « **Reply #30 on:** Sep. 15, 2007, 02:50:32 AM »

Two great games for a great price !

News:

Author Topic: How to order these two games from Falcom ! (Read 21199 times)